Last Updated: October 5, 2026
At mysdv.shop, eligible returns are free and there is no restocking fee. The following policy applies to orders delivered within our supported U.S. and Canadian destinations.
1. 30-Day Return Window
You have 30 calendar days after receiving your item to request a return. Items must be unused, in the same condition as received, and in their original packaging. Please provide your order number or other proof of purchase.
2. Free Returns & Prepaid Labels
We cover return shipping for all eligible returns, including eligible change-of-mind returns. Our customer service team will provide a prepaid return shipping label. There are no restocking fees. This applies to eligible returns from both the United States and Canada; you do not need to purchase international return postage yourself.
3. How to Start a Return
- Email info@mysdv.shop within 30 days of delivery with your order number and reason for returning the item.
- Our team will provide a prepaid return label and instructions.
- Pack your item securely and use the provided label to send it to our U.S. return address below.
Please contact us before returning an item so we can provide the correct label and instructions.
4. Return Country & Address
Return country: United States. Returns and business correspondence are received at:
8147 N Evansville Brooklyn Rd, Brooklyn, WI 53521, United States
This address is used for receiving returns and correspondence. Canadian returns are also sent to this U.S. address using the prepaid label supplied by our team.
5. Damaged, Defective, or Incorrect Items
Please contact us within 7 days of delivery if an item is damaged, defective, or incorrect. Include your order number and, where possible, photos or videos showing the issue. We will arrange a free replacement or a full refund at no cost to you. If a return is required, we provide a prepaid label. This reporting guidance does not replace the 30-day return window for eligible returns.
6. Refund Timing
We inspect returned items within 1–2 business days of receipt. After approval, your refund is issued to the original payment method. Depending on your bank or card issuer, it may take an additional 7–10 business days to appear in your account. Contact us if your refund has not appeared after that period.
7. Order Changes & Cancellations
Contact us as soon as possible if you need to change or cancel your order. Once an order has been processed or shipped, cancellation may not be possible, but eligible items can still be returned under this 30-day return policy.
8. Customer Service
- Email: info@mysdv.shop
- Phone: +1 (608) 295-2800
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Central Time)
- Response Time: We typically reply within one business day.
- Mailing & Return Address (United States): 8147 N Evansville Brooklyn Rd, Brooklyn, WI 53521, United States