Last Updated: October 5, 2026
Thank you for shopping at mysdv.shop. This policy explains where our orders ship from, the destinations we serve, and our shipping times and costs.
1. Shipping Origin & Destinations
All orders ship from the United States. We ship to the contiguous United States (lower 48 states) and Canada, excluding Yukon, Nunavut, and Northwest Territories. We do not ship to Alaska, Hawaii, U.S. territories, or other countries.
2. Order Processing Time
Orders are processed within 1–2 business days, Monday – Friday, excluding public holidays. You will receive a shipping confirmation email with tracking information once your order ships.
3. Free Standard Shipping & Delivery Estimates
Standard shipping is free on all orders to our supported destinations. There is no minimum purchase requirement and no hidden shipping fees.
- United States: 2–4 business days after processing.
- Canada: 4–7 business days after processing.
Delivery estimates start after your order has been processed and shipped, not on the order date. Carrier delays or customs clearance for Canadian orders may affect delivery times.
4. Customs & Duties for Canada
Canadian customers are responsible for any import duties, taxes, or brokerage fees assessed by Canadian customs. These charges are separate from our free standard shipping, and we cannot predict their amount. Please check with your local customs office before ordering.
5. Tracking & Delivery Questions
We email your tracking number and a tracking link after shipment. Please allow 24–48 hours for tracking information to appear on the carrier’s website. If your address is incorrect, your package is undeliverable, or tracking shows a delivery you cannot locate, contact us at info@mysdv.shop for assistance.
6. Damaged or Incorrect Items
Please contact us within 7 days of delivery if your item is damaged, defective, or incorrect. Include your order number and, where possible, photos of the issue. We will arrange a free replacement or a full refund at no cost to you. Any required return shipping is covered by us with a prepaid label. Our 30-day return policy also applies to eligible returns.
7. Contact & Mailing Address
- Email: info@mysdv.shop
- Phone: +1 (608) 295-2800
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Central Time)
- Response Time: We typically reply within one business day.
- Mailing & Return Address (United States): 8147 N Evansville Brooklyn Rd, Brooklyn, WI 53521, United States
The Wisconsin address above is our U.S. address for correspondence and returns. Please contact us for a prepaid label and instructions before sending a return.